Terms & Conditions

All contracts for the provision of services made by or on behalf of HG IP Networks Ltd ("HG IP Networks" or "we" or "us") are subject to the following terms and conditions ("Terms"). By placing an order with us, the customer agrees to be bound by these Terms.

Version: 2.0 | Last Updated: January 2026

1. • DEFINITIONS" we or us ", "HG IP Networks" means HG IP Networks Ltd (Company registration number: 17037387)

2. • "Customer" means the individual, firm, company, or other organisation who agrees to acquire the Services from HG IP Networks pursuant to these Terms.

3. • "Materials" means copper cabling, fibre optic cabling, network infrastructure components, and other materials supplied or used by HG IP Networks for the purposes of the Services.

4. • "Order" means the purchase order, quotation acceptance, or written agreement completed by the Customer pursuant to these Terms.

5. • "Price" means the sums to be paid by the Customer to HG IP Networks in accordance with the provisions of Condition

6. • "Property" means the premises owned or occupied by the Customer which relate to or are to be used in connection with the provision of the Services and as notified to HG IP Networks by the Customer in the Order.

7. • "Services" means the network cabling installation, testing, maintenance, and related services as detailed in Condition

8. • "Specification" means the specification as set out in the quotation or work order provided by engineers representing HG IP Networks and accepted by the Customer.
    

PROVISION OF THE SERVICES

2.1 HG IP Networks hereby agrees to provide the Customer with the Services upon and subject to these Terms.
2.2 HG IP Networks or sub-contractors shall in the course of providing the Services exercise such standard of skill and care which is ordinarily exercised by competent organisations performing services of a similar nature.
2.3 HG IP Networks or sub-contractors provides network infrastructure services including but not limited to: installation of copper and fibre optic cabling; structured cabling systems; network infrastructure design; diagnostic testing and certification; maintenance and support services.

2.4 HG IP Networks shall be entitled, subject to the consent of the Customer (such consent not to be unreasonably withheld), to provide such other services in addition to those identified in Condition 2.3 which in its reasonable opinion are necessary for the proper performance of the Services.
2.5 The Customer shall comply with all reasonable requests made by HG IP Networks to enable us to provide the Services, including providing timely access to the Property and relevant technical information.
2.6 All Orders shall require acceptance in writing (including by email) by HG IP Networks and, unless so accepted, shall impose no legal obligation on HG IP Networks to provide the Services.

2.7 HG IP Networks shall, subject to the provisions on force majeure contained in Condition 8, use all reasonable endeavours to provide the Services in accordance with the Specification and within any timescales specified in the Order. Time shall not be of the essence unless expressly agreed in writing.
2.8 HG IP Networks shall use its best endeavours to rectify any failures in operability of cabling systems arising solely from defective workmanship by HG IP Networks or its authorised representatives and which are notified to HG IP Networks by the Customer within a reasonable timeframe. HG IP Networks shall not be responsible for rectifying any failures which in its reasonable opinion have been caused by: 1. 2.8.1 installation of or alterations to cabling carried out by persons not authorised by HG IP Networks. 2. 2.8.2 failure to comply with instructions or advice of HG IP Networks. 3. 2.8.3 normal wear and tear. 4. 2.8.4 any defects in the Materials or in any hardware or software products supplied by third parties. 5. 2.8.5 use of software which is incompatible with hardware, equipment or networks used by the Customer or otherwise incompatible with the existing and planned technical platform requirements of the Customer. 6. 2.8.6 misuse, negligence, or improper storage or handling of the Materials by the Customer or any third party. 7. 2.8.7 modifications to the Property or building works carried out after installation of the Services.
2.9 NO WARRANTY, CONDITION, UNDERTAKING OR TERM, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE AS TO THE CONDITION, PERFORMANCE, SATISFACTORY QUALITY, DURABILITY OR FITNESS FOR PURPOSE OF THE MATERIALS IS GIVEN OR ASSUMED BY HG IP NETWORKS AND ALL SUCH WARRANTIES, CONDITIONS, UNDERTAKINGS AND TERMS ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.
2.10 OTHER THAN AS PROVIDED UNDER CONDITION 2.8, NO WARRANTY, CONDITION, UNDERTAKING OR TERM, EXPRESS OR IMPLIED, IS GIVEN OR ASSUMED BY HG IP NETWORKS AS TO THE FUNCTIONALITY OF ANY SOFTWARE PRODUCTS, SATISFACTION OF ANY PERFORMANCE CRITERIA OR THE OPERABILITY OF ANY INTEGRATED COMPUTER SYSTEMS USED BY THE CUSTOMER AND WHICH INCORPORATE OR RELATE TO THE MATERIALS PROVIDED BY HG IP NETWORKS IN THE COURSE OF PROVIDING THE SERVICES.
2.11 Nothing in these Terms shall exclude or limit HG IP Networks liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

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3. OBLIGATIONS OF THE CUSTOMER

3.1 The Customer shall, provided reasonable prior notice is given by HG IP Networks, allow any authorised representative of HG IP Networks access to and/or a right of entry to the Property during normal business hours or as otherwise agreed.
3.2 The Customer shall, on reasonable notice being given by HG IP Networks, make available to any authorised representative of HG IP Networks sufficient documentation and information relating to the construction of the Property, existing infrastructure, and technical requirements to enable HG IP Networks to carry out the Services in accordance with these Terms.
3.3 The Customer warrants that it has obtained all necessary permissions, consents and approvals required for the installation of the Services at the Property.
3.4 The Customer shall ensure that the Property is safe and suitable for the performance of the Services and shall notify HG IP Networks of any health and safety hazards or risks.

4. PRICE AND PAYMENT
4.1 In consideration for the provision of the Services by HG IP Networks pursuant to these Terms, the Customer shall pay the Price to HG IP Networks in accordance with this Condition
4.2 The Price shall be stated in the Order or quotation and have been calculated excluding Value Added Tax (VAT), or any other applicable taxes, duties or charges which shall also be payable by the Customer at the prevailing rate.
4.3 The Price may be increased by HG IP Networks, subject always to HG IP Networks notifying the Customer in writing with reasonable notice, on account of: increases in the costs of Materials, labour or transport costs; fluctuation in rates of exchange; changes in applicable taxes or duties; or any other cost increases arising after acceptance of an Order by HG IP Networks but before completion of the Services.
4.4 Unless otherwise agreed in writing, the full balance of the Price shall become upon receipt of order/invoice.
4.5 All payments to be made by the Customer to HG IP Networks under these Terms shall be made by payment link via email (credit/debit card), bank transfer, cheque, or such other method as may be agreed from time to time.

4.6 Payment shall be made in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law)
4.7 The performance by HG IP Networks of its obligations under these Terms is conditional upon payment being made by the Customer in accordance with this Condition 4. If the Customer fails to make any payment on the due date then, without prejudice to any other right or remedy available to HG IP Networks, HG IP Networks shall be entitled to: suspend the performance of its obligations under these Terms; and/or seek to recoup expenses incurred from the Customer for works to the point the job has been suspended

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5. MATERIALS
5.1 All Materials, unless otherwise agreed between HG IP Networks and the Customer, shall be delivered by HG IP Networks to the Property.
5.2 The risk of loss or damage to any consignment of the Materials shall pass to the Customer upon installation and integration of the Materials into the Property.
5.3 HG IP Networks shall use all reasonable endeavours to comply with any date specified in the Order in respect of the delivery and installation of the Materials. However, time shall not be of the essence and HG IP Networks shall not be liable for any delay in delivery or installation.
5.4 Property in and title to each consignment of the Materials shall pass to the Customer when but not until the full Price has been paid in respect of the Services.
5.5 Until title to the Materials has passed to the Customer, the Customer shall: store the Materials separately from all other materials; not remove or obscure any identifying mark on the Materials; maintain the Materials in satisfactory condition; and allow HG IP Networks to inspect the Materials and/or recover them if payment is overdue.
 

6. LIMITATION OF LIABILITY
6.1 Nothing in these Terms shall limit or exclude HG IP Networks liability for: death or personal injury caused by its negligence; fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979; or any other liability which cannot be limited or excluded by applicable law.
6.2 Subject to Condition 6.1, HG IP Networks or it’s contractors total liability to the Customer in respect of all claims arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed £3,000,000 (three million pounds) in the aggregate for all claims made in any one calendar year. For clarity, the HG IP Networks insurance limits — including Professional Indemnity and Public Liability cover — are provided for information only and do not define, limit, or extend the Supplier’s contractual liability under these Terms.
6.3 SUBJECT TO CONDITION 6.1, HG IP NETWORKS SHALL NOT BE LIABLE TO THE CUSTOMER FOR ANY: LOSS OF PROFITS; LOSS OF SALES OR BUSINESS; LOSS OF AGREEMENTS OR CONTRACTS; LOSS OF ANTICIPATED SAVINGS; LOSS OF USE OR CORRUPTION OF SOFTWARE, DATA, OR INFORMATION; LOSS OF OR DAMAGE TO GOODWILL; OR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE.
6.4 The Customer shall indemnify HG IP Networks against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) suffered or incurred by HG IP Networks arising out of or in connection with: any breach of these Terms by the Customer; any negligent or wrongful act or omission of the Customer; or any claim made against HG IP Networks by a third party arising out of or in connection with the provision of the Services.
 

7. INSURANCE
7.1 HG IP Networks maintains professional indemnity insurance and public liability insurance appropriate to the Services. Details of insurance cover shall be made available to the Customer upon reasonable request.
 

8. TERMINATION
8.1 Without prejudice to any of its rights, HG IP Networks may terminate the provision of Services to the Customer immediately upon written notice to the Customer at any time if the Customer fails to pay the Price in accordance with Condition 4 and such default continues for a period of seven (7) days after written notice of such default is sent to the Customer.
8.2 Without prejudice to any of its other rights under these Terms, either party may terminate these Terms immediately upon written notice to the other at any time if any of the following events occur: 1. 8.2.1 the other party becomes bankrupt or makes any voluntary arrangement with its creditors (within the meaning of the Insolvency Act 1986) or, being a company, becomes subject to an administration order or goes into liquidation (otherwise than for the purpose of amalgamation or reconstruction). 2. 8.2.2 an encumbrancer takes possession of, or a receiver is appointed over, any of the property or assets of the other party. 3. 8.2.3 the other party ceases, or threatens to cease, to carry on business. 4. 8.2.4 the other party is unable to pay its debts as they fall due. 5. 8.2.5 either party reasonably apprehends that any of the events mentioned above is about to occur in relation to the other party and notifies the other party accordingly in writing.
8.3 If HG IP Networks terminates these Terms as provided in Conditions 8.1 or 8.2 above, all outstanding payments due from the Customer to HG IP Networks in respect of the period up to such termination shall become immediately payable by the Customer.
8.4 Termination of these Terms shall not affect any rights, remedies, obligations, or liabilities of the parties that have accrued up to the date of termination.

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9. FORCE MAJEURE

9.1 HG IP Networks shall not be liable to the Customer nor be deemed to be in breach of these Terms because of any delay in performing or failure to perform any of the Services if the delay or failure was due to any cause beyond its reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the reasonable control of HG IP Networks: 1. 9.1.1 act of God, explosion, flood, tempest, fire, or accident. 2. 9.1.2 war or threat of war, sabotage, insurrection, civil disturbance, or requisition. 3. 9.1.3 acts, restrictions, regulations, by-laws, prohibitions, or measures of any kind on the part of any governmental, parliamentary, or local authority. 4. 9.1.4 strikes, lockouts or other industrial action or trade disputes (whether involving employees of HG IP Networks, the Customer or a third party). 5. 9.1.5 adverse weather conditions. 6. 9.1.6 inability or delays in obtaining supplies of any Materials. 7. 9.1.7 breakdown of plant, machinery, or vehicles. 8. 9.1.8 pandemic, epidemic, or public health emergency. 9. 9.1.9 failure of telecommunications or internet services.

9.2 If a force majeure event continues for more than 90 days, either party may terminate these Terms by giving written notice to the other party.
 

10. DATA PROTECTION
10.1 Both parties shall comply with all applicable data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
10.2 HG IP Networks shall process any personal data provided by the Customer only in accordance with its Privacy Policy and applicable data protection legislation.
10.3 Each party shall maintain appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration, or disclosure.

11. INTELLECTUAL PROPERTY
11.1 All intellectual property rights in any designs, drawings, specifications, documentation, or other materials created by HG IP Networks in the course of providing the Services shall remain the property of HG IP Networks.
11.2 HG IP Networks grants to the Customer a non-exclusive, non-transferable licence to use such materials solely for the purpose of receiving and using the Services.
 

12. CONFIDENTIALITY
12.1 Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients, or suppliers of the other party, except as permitted by Condition 12.2.

12.2 Each party may disclose the other party's confidential information: to its employees, officers, representatives, or advisers who need to know such information for the purposes of carrying out the party's obligations under these Terms; or as may be required by law, court order or any governmental or regulatory authority.
12.3 Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under these Terms.
 

13. WAIVER
13.1 No waiver by HG IP Networks of any breach of these Terms by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision. No waiver shall be effective unless made in writing.
 

14. SEVERANCE
14.1 If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected thereby.

15. ASSIGNMENT
15.1 HG IP Networks may at any time assign, transfer, mortgage, charge, subcontract, or deal in any other manner with all or any of its rights or obligations under these Terms.
15.2 The Customer shall not, without the prior written consent of HG IP Networks, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under these Terms.

16. NOTICES
16.1 Any notice required to be given by either party to the other under these Terms shall be in writing and shall be served by: personal delivery; registered or recorded delivery post; or email with confirmation of receipt.
16.2 Notices shall be sent to the registered office or last known principal place of business of the relevant party, or such other address as may have been previously notified in writing.
16.3 A notice shall be deemed to have been received: if delivered personally, at the time of delivery; if sent by registered or recorded delivery post, three (3) working days after posting; if sent by email, on the next working day after sending (provided no delivery failure notification is received).

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17. THIRD PARTY RIGHTS
17.1 These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms. This does not affect any right or remedy of a third party which exists or is available apart from that Act.

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18. GOVERNING LAW AND JURISDICTION
18.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
18.2 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
 

19. ENTIRE AGREEMENT
19.1 These Terms constitute the entire agreement between the parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to their subject matter.
19.2 Each party acknowledges that in entering into these Terms it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms.
19.3 No variation of these Terms shall be effective unless it is in writing and signed by an authorised representative of each of HG IP Networks and the Customer.

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END OF TERMS AND CONDITIONS