Privacy Policy
Privacy Policy for HG IP Networks
Last updated: October 2026
Version: 1.2
1. Introduction
This Privacy Policy explains how HG IP Networks Ltd ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website, contact us, or use our services.
HG IP Networks Ltd is the data controller responsible for your personal information and is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.
Contact Details
HG IP Networks Ltd
Email: info@hgipnetworks.com
2. Information We Collect
We may collect and process the following categories of personal data.
Information You Provide Directly
Name
Email address
Telephone number
Company or business details
Enquiry, support request or message content
Any other information you choose to provide
Information Collected Automatically
When you use our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Website usage data
Pages visited and time spent on our website
Referring website addresses
Cookie and tracking data
Information from Third Parties
Where applicable, we may receive information from:
Payment service providers
Analytics providers
Marketing platforms
Technology partners and service providers
3. How We Use Your Information
We use your personal data to:
Respond to enquiries and provide customer support
Prepare quotations and proposals
Deliver products and services
Manage customer relationships
Improve our website and user experience
Send marketing communications where you have consented to receive them
Monitor website performance and security
Prevent fraud and unauthorised access
Comply with legal and regulatory obligations
4. Lawful Basis for Processing
Under UK GDPR, we process personal data under one or more of the following lawful bases:
Contract
Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests
Where processing is necessary for our legitimate business interests, including:
Responding to enquiries
Operating and improving our services
Website administration
Preventing fraud and maintaining security
Managing customer relationships
We ensure that our legitimate interests do not override your rights and freedoms.
Consent
Where you have explicitly consented to receive marketing communications or otherwise agreed to specific processing activities.
You may withdraw your consent at any time.
Legal Obligation
Where we are required to process data to comply with legal, regulatory, tax, accounting or law enforcement requirements.
5. Sharing Your Information
We do not sell personal data.
We may share information with:
Website hosting providers
Cloud service providers
Telecommunications and technology partners
Analytics providers
Payment processors
Professional advisers, including accountants and legal advisers
Regulatory authorities and law enforcement agencies where legally required
All third parties are required to protect your information and process it only for authorised purposes.
6. International Data Transfers
Some of our suppliers and service providers may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:
UK adequacy regulations
International Data Transfer Agreements (IDTAs)
Standard Contractual Clauses (SCCs)
Other legally recognised transfer mechanisms
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve user experience and understand how visitors use our website.
We use Usercentrics Consent Management Platform (CMP) to manage cookie consent preferences and maintain a record of visitor consent choices.
Visitors can accept, reject or customise cookie preferences through our cookie banner. Non-essential cookies are only used where consent has been provided.
You can review or update your cookie preferences at any time using the Cookie Settings option available on our website.
Further information about the cookies used on our website can be found in our Cookie Policy and within our Cookie Preference Centre.
8. Data Security
We implement appropriate technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, disclosure, alteration or destruction.
These measures may include:
Access controls
Secure authentication procedures
Encryption where appropriate
Firewall and network security protections
Staff awareness and security practices
Secure supplier management
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.
Typical retention periods include:
Data Type Retention PeriodGeneral enquiries Up to 24 months after last contact
Customer records Up to 7 years after the business relationship ends
Accounting and tax records Up to 7 years
Marketing records Until consent is withdrawn or after 24 months of inactivity
Website analytics data Up to 26 months
When personal data is no longer required, it is securely deleted or anonymised.
10. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
11. Automated Decision-Making
We do not carry out automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.
12. Children's Privacy
Our website and services are intended primarily for businesses and business users.
We do not knowingly collect personal information from children under the age of 13.
13. Complaints
If you have concerns regarding how we collect, use or protect your personal data, please contact us first and we will do our best to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: https://ico.org.uk
Telephone: 0303 123 1113
14. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
HG IP Networks Ltd
Email: info@hgipnetworks.com
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services or our data processing activities.
Any updates will be published on this page together with an updated version number and revision date.